Thank you for shopping at ZyloEX! We are dedicated to ensuring customer satisfaction. Please review our return policy below:

1. Returns

• We accept returns within 30 days of the original purchase date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.

2. Refunds

• Once we receive your return, our team will inspect the item and process your refund.
• Refunds will be issued to the original payment method within 5 business days after approval.

3. Exchanges

• If you receive a defective or damaged item, we will gladly exchange it for a new one.
• Please contact our customer service team at contactzyloex@gmail.com to initiate an exchange.

4. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or damaged items.
• We recommend using a trackable shipping service to ensure your return is received.

5. How to Initiate a Return

• To start a return, please contact our customer service team at contactzyloex@gmail.com.
• Include your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

6. Non-Returnable Items

• Certain items cannot be returned, including:
• Please check the product description for any specific return restrictions.

7. Cancellations

• If you wish to cancel your order, please contact us as soon as possible.
• Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions or concerns, feel free to reach out to our customer service team at contactzyloex@gmail.com. We’re happy to assist!

Thank you for choosing ZyloEX! We appreciate your business and strive to make your shopping experience enjoyable.

📧 Email: contactzyloex@gmail.com